I have been without internet access here at home for the last four days. It’s ok. I survived. Don’t panic. #firstworldproblem
My survival was mainly due to my phone’s 3G connection. I used 900MBs of data over the weekend, and now have about 60MB left for the next few weeks. also.. #firstworldproblem
The interesting part of the story is how Shaw messed up this weekend, and how they revealed that they really have no idea what is going on in their organization.
I first noticed that my internet was out when I got home from work on Thursday afternoon. I did all the usuals: bounced the router and modem, cleared the line of an static buildup. After that didn’t work, I checked the TV, and noticed that the cable was out as well. That is when I phoned up shaw. The first time I called, I was on hold for 45 minutes before I gave up. I started checking around to see if anyone else’s internet was down in the area. It turned out that my buddy Greg‘s internet was down as well. After hearing that his was down as well, I figured that I would just wait it out. His came back up in a few hours, and mine was still very dead. I called Shaw again, and after only 30 minutes on hold, I got through to someone.
The person over the phone confirmed that I was down, and said that all his techs were booked up until Monday.
After a weekend of tethered internet, the tech showed up on Monday evening. He quickly noticed that our cable connection was unplugged. The residents in our neighboring unit had their cable disconnected, and the tech that performed that accidentally unplugged ours at the same time!
The thing that baffles me is how shaw didn’t know that there was someone working at my address the day my internet went out. My conversation with shaw should have gone something like this:
“My internet and cable are both down.”
“Oh I see. One of our techs was working at your address today. Maybe they did something by accident. We’ll send someone right out to correct that.”
It is worrying that Shaw employees don’t have that information available to them.
</rant>
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